Customer often thinks of product as a tangible or physical item but there is more to a product than its physical appearance and tangible aspect. There are 3 levels of a product - Core, Actual and Augmented. I will us the example of automotive industry in order to explain this
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1.
Core
Product - This defines the benefits of the product. If you consider a car
as a product, the core product is not the actual car. The core product is the
"benefit" to the consumer and in case of a car it the fast
transportation.
2.
Actual
Product - This defines the actual product and in our example it is the
actual car. In addition, it includes the brand, color, design, quality, and
durability of the car
3.
Augmented
Product - This defines the additional elements that can be added to the actual
product. In our example this can be the manufacturing warranty, servicing and
maintenance, financing service and customer service.
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Product Lifecycle
The image on the right illustrates the typical lifecycle of a
product. The product is introduced in the market and starts with initial
growth where sales are rising, slowly followed by maturity where prices are
at peak with stable sales and finally followed by a gradual decline.
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1. PDAs - Everyone remembers PDAs, aka palmtop computers, the mobile device that functions as a personal information manager. With the introduction smartphones, PDA are now surely things of past. The reason is pretty simple, why carry a PDA when your smart phone can be PDA, camera, MP3 player, and GPS.
2. Dial up – I still remember when we used a dialup connection and waited forever for the page to render on the browser. The slow speed (56 kbps) and intermittent connection disruption was so annoying. Now we use high speed internet with zooming speed of 5-12 mbps
3. The landline - Today with the wireless penetration in US is currently at 89%, most of the people are using mobile and internet voice services as their primary way to connect with people. It is much cheaper than the landline and in some cases, with internet voice services, you can make international call free. If you have a landline, it’s time to change.
Here is an interesting article on what’s gone obsolete in last decade
http://www.businessinsider.com/21-things-that-became-obsolete-this-decade-2009-12?op=1
http://www.debate.org/opinions/will-cds-become-obsolete
Product Lifecycle getting shorter
Noticeably, with
the advent of technology, increasing consumer awareness, rapid changing demand,
and growing market competition the product lifecycle is getting shorter day by
day. This trend has put a lot of pressure on the organization to react to the
change in market and consumer trend and quickly turnaround with the right fit
product. This changing demand means that demand planning and forecasting needs
to be accurate. The introduction of technology in understanding customer's
buying patterns can help organization plan and adjust with the market trend. To
ensure maximum profit, it is inevitable for the company to launch sooner and
gain early bird bonus. Technology has played primary role in reducing the product
development lifecycle. If we look at Apple and Samsung, the furious market
competition is forcing these companies to launch new product models almost
every year resulting in cannibalization of their older models.
References
http://www.trustedreviews.com/opinions/half-life-get-used-to-shorter-product-cycleshttp://www.supplychaindigital.com/procurement/the-product-life-cycle-is-in-decline
http://www.bloomberg.com/video/product-life-cycles-are-getting-shorteroringerCsHeGitCTmSUO4Ia4gR5ig.html
Great post and excellent visuals! Keep up the good work.
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